Refund policy

Our Commitment to You

Each piece at Fifth Gate Mystic is lovingly handcrafted and made-to-order just for you. Because of the unique, one-of-a-kind nature of our spiritual tools and the beautiful variations in natural wood, we're unable to accept returns or offer refunds.

Metaphysical Claims Disclaimer

All metaphysical properties, spiritual purposes, and folklore-based descriptions are provided for informational purposes only. Fifth Gate Mystic makes no guarantees regarding spiritual, metaphysical, or supernatural results. All such descriptions are based on traditional folklore and belief systems. Results and experiences are subjective and individual.

What Makes Each Piece Special

Natural wood is a living material with its own character: variations in grain, color, and texture are what make your piece uniquely yours, not defects. We carefully photograph and describe each item so you know exactly what you're receiving.

We've Got You Covered

While we don't accept returns for buyer's remorse, we absolutely stand behind our work. If your item arrives damaged during shipping:

  • Reach out to us within 48 hours of delivery
  • Send us photos of the damage
  • We'll work with you to make it right

Your Options for Damaged Items:

  • Repairable damage: Return the item to us and we'll repair it at no charge, then send it back to you
  • Unrepairable damage: We'll create a brand new replacement piece for you at no charge

We package everything with care, but sometimes things happen in transit—and we'll always make it right.

Repair Services

Talismans and beadwork pieces are constructed from natural materials, including waxed cotton cord, and are intended to be worked with over time. Cord wear and eventual breakage under extended long-term use is considered a natural part of the piece's lifecycle rather than a defect.

If your piece experiences cord breakage or structural wear over time, repair and restringing services are available for a nominal fee depending on the extent of restoration needed. Please reach out directly to inquire about returning your piece for restoration to working condition.

Questions? We're Here!

Not sure about something? Please ask before you order! We're happy to send additional photos, answer questions about materials, sizing expectations, or help you choose the perfect piece for your practice. We want you to feel confident and excited about your purchase.

A Note on Natural Materials

By completing your purchase, you're embracing the natural beauty and variations inherent in handcrafted wood items. We promise to represent each piece honestly and accurately.

Thank you for supporting handcrafted spiritual work. ✨